Branded Calling for: Apparel, Sporting Goods, Home Improvement, Food & Drug, and General Merchandisers
Branded Calling For The Retail Industry
60% of customers say they’ve declined calls from a retail brand because they didn’t recognize the number. Ensure your customers get the superior service and quality call experience they expect with branded calling from First Orion.
Connect With Your Customers At The Right Time And Enhance Your Brand Reputation
Customer Support/Renewal
Offer better customer support and get quicker solutions
Account Servicing
Reach customers faster about outstanding payments
Reward Program Outreach
Provide a more personalized experience with your VIP customers
Delivery Reminders
Notify customers and confirm delivery schedules
Pickup Reminders
Reach out with updates regarding ready-to-pickup items
Customer Satisfaction Surveys
Connect with customers about their experience with your brand
64% Of Customers Would Switch To A Retail Brand That Uses Branded Calling
Branded calling enhances your customer experience.
- Create unique display names for every number
- Get in-depth data analytics to understand your calling programs
- Manage your calls in a single platform
- Deliver to iOS and Android devices on all major U.S. carrier networks
- Amplify your brand awareness
Increase Sales And Boost Customer Experience
Improved customer service, ensured deliveries
Answer Rate
A premier home improvement retail chain struggled to get a response from post-purchase delivery calls. With branded calling, answer rates rose, giving the retailer fewer declined calls and more successful deliveries.
Better customer service, more completed sales
Decline Rate
A large furniture retail chain made calls for pre-delivery, delivery, and customer support. When their calls went unanswered, they chose branded calling as their solution, leading to fewer declined calls, cost savings, better customer experience, and more completed sales.
Increased revenue, higher customer retention
Engagement Rate
A large national retail chain offering store credit cards struggles to get their customers to answer calls regarding payments. More cardholders were reached using branded calling, driving higher conversions and increased customer retention.
Large Furniture Retail Chain Increased Answers And Decreased Re-Deliveries With Branded Calling
A major furniture retail chain struggled to connect with customers for delivery notifications. With the help of branded calling, they were able to connect with customers at a higher rate, confirm deliveries, and reduce re-delivery attempts.
Learn more about branded calling for the retail industry
What is Branded Calling for the Retail Industry?
It’s been a while since we last talked about the unknown call dilemma. So, where did we leave off? To recap: Every business wants to get their calls answered (duh) But customers aren’t answering because of a failure by businesses to identify their calls So, what’s the...
Improve Your Retail Customer Experience During the Holiday Shopping Season
With the holiday shopping season ramping up, retailers face plenty of problems. Besides the obvious – staff shortages, shoplifting, and competitive pricing – there’s a different type of hurdle businesses should be aware of: the customer experience. The pandemic...
After The Sale Ends: 2022 Retail Industry Survey Report
Retail Shoppers Speak Out About Their Communication Preferences First Orion surveyed 5,000 U.S. mobile phone subscribers in late 2021 about their experiences with calls from retail businesses to their mobile phones. People were asked about call activity, type, brands...